Frequently Asked Questions
FAQ Under $25.00 You can view more information regarding shipping costs on our Policies page. Final shipping costs will be displayed on the Invoice you see before confirming your order. Note: International Shipping Charges are not automatically calculated. Please see international shipping information below, or on our Policies page. Custom items, including standard crib sets, and items shipping directly from our artists can be returned for an exchange or store credit, and will incur a 25% restocking fee. Custom Crib Sets & Crib Bedding Separates are Final Sales and can't be returned, but can be cancelled within 3 days for a full refund. All returned items must be unused, unwashed, with tags, in the original packaging. Returns take up to 30 days to process. All returns require an RMA number. Send us an email, at info@jaminga.com, and we will promptly issue the RMA# and provide you with instructions. Our return address is different than the address on your order. Returns sent to the wrong address and/or without an RMA# will not be accepted and returned at the customer’s expense. We are a small, family business and remain flexible with returns for special circumstances. For stocked items, we offer three levels of shipping: Q: What are Custom Items?
For a complete list of our policies, shipping, and other information, please visit our Policies page.
Q: How can I view the status of my order?
A: Most orders can be tracked on the website. Go to the Policies Page and click on the "Account History" link. This page lists all your orders. Click the date of the order you are checking on. In some cases, such as an item being shipped from another location, the status is not updated on the website. Please don't worry if your order status has not changed. Just let us know and we can help. If you have any questions, please don’t hesitate to contact us at jamingababy@gmail.com.
Q: What are your shipping costs?
A: We ship by order total at Jaminga. If your order is $100 or more, going to a USA residence, your shipping, via USPS Ground, is free! Here are our shipping rates:
USPS Ground: $6.99
USPS Priority Mail: $10.99
USPS Express Mail: $29.99
$25.00 - $49.99
USPS Ground: $6.99
USPS Priority Mail: $12.99
USPS Express Mail: $31.99
$50.00 -$99.99
USPS Ground:: FREE
USPS Priority Mail: $13.99
USPS Express Mail: $33.99
$100 and over
USPS Ground: FREE
USPS Priority Mail: $14.99
USPS Express Mail: $35.99
Q: What is your return policy?
A: We offer a 100% Satisfaction Guarantee. We know you will love your order, but if you are not pleased with your purchase, you may return stocked items for a refund, exchange or store credit, within 14 days. If the return is due to a defect, we will pay the return shipping charges. Otherwise, return shipping charges are the customer's responsibility.
A: Jaminga does ship internationally, every day. International Orders may take up to an additional week to process. We ship via USPS International Mail. USPS is economical and has short transit times. We ship internationally by weight. Contact us for International Shipping Rates, prior to placing your order. We will send you a shipping quote. If you place an order without requesting a shipping quote, we will email one prior to processing. If you do not respond to our quote, we will ship the available items, at the most inexpensive rate or cancel the order, at our discretion. Note that items shipping directly from artists will incur additional fees. Any additional fees charged by the customer's country, or any shipping carrier, are the responsibility of the customer. Additionally, Jaminga is not responsible for, nor will we replace items lost in the mail, when shipping internationally. On most orders, the customer has an option of shipping with insurance, when we provide the quote. If the package is insured, it is the customer's responsibility to track and claim. Note shipping transit times are estimates only and may vary from region to region.
NOTE: International Orders do not qualify for any free shipping promotions.
Q: What is order processing?
A: Order Processing is the time it takes from when the order is received to when it’s processed, picked, packed and shipped. Order processing time is approximately 1-2 business days. Note…shipping estimates are AFTER order processing.
Q: How long will it take to receive my order?
A: Most orders ship the same day they are placed. Custom items will take more time. Please refer to the items’ descriptions for lead times.
USPS GROUND: ARRIVES approximately 4-8 days after order is processed
USPS PRIORITY MAIL: ARRIVES approximately 4-6 days after order is processed
USPS EXPRESS MAIL: ARRIVES approximately 2-4 days after order is processed.
For stocked orders, you will receive a shipping confirmation email, when the order ships, with a tracking number. Orders shipping directly from the artists will not include automatic shipping confirmations. Please contact us, if you have questions about tracking custom orders. Please visit our Policies page for complete shipping information
Q: What is the definition of “Direct from Artist”?
A: Many of our items ship directly from the designers (or Artists). Shipping of items directly from
the artists may take more time. These items, and their lead times are noted in each of their descriptions on the website.
A: Jaminga offers many items that are made to order. Items that are custom-made to the customer’s specifications, per the available options, are considered Custom Items. Custom items have different return policies, due to their nature. Please refer to the item’s descriptions for return information. if there is none specified, the item is returnable via our standard return policy.
