Our Web Store is open 365 Days a year, so you can shop for your Punk Rock Baby at your convenience!
EMAIL CUSTOMER SUPPORT
Contact us via email anytime for a quick response. We are available 24/7 to assist via email. Click here send us an email: Contact Customer Service.
TELEPHONE CUSTOMER SUPPORT
Our Telephone Customer Service Hours: Mon - Fri, 10am - 2pm pacific time (excluding holidays).
Lowest Prices + 30 Day Price Guarantee
We guarantee the lowest prices for all of our items. We will match or beat any advertised price for an identical item, within 30 days of purchase.Ordering
We offer a secure online ordering system, keeping your information private. Credit cards are processed through PayPal. When your order is placed online, you will receive an email confirmation. You will also receive an email with your shipping confirmation, when your order ships.
In-stock orders are processed and usually ship within 1-3 days of payment receipt, excluding weekends and holidays. Shipping for Out of Stock, Backordered and "direct from artist" items may take more time. Items that ship directly from artists may incur additional fees. Lead times and any additional fees are posted within the item's description.
Shipping Transit Times
Jaminga offers three methods of shipping (USPS Ground, USPS Priority Mail and USPS Express Mail).
If your order is time sensitive, we suggest using expedited shipping. Not all items are available for expedited shipping. Expedited Shipping for orders shipping directly from Artists may incur additional fees and may take more time. We will contact you immediately, if your order does not qualify for expedited shipping and/or to notify you of additional shipping fees and transit times.
For time-sensitive orders and/or overnight shipping, please contact us via email for rates and availability. The following rates are approximate. Bad weather and postal delays may affect transit times.
USPS Ground: ARRIVES approximately 4-8 days after order is processed
USPS Priority Mail: ARRIVES approximately 3-4 days after order is processed
USPS Express Mail: ARRIVES approximately 2-3 days after order is processed.
**FREE SHIPPING ON USA ORDERS OF $75* or more!**
USPS Ground: $4.99
USPS Priority Mail: $10.99
USPS Express Mail: $29.99
$25.00 - $49.99
USPS Ground: $6.99
USPS Priority Mail: $12.99
USPS Express Mail: $31.99
$50.00 - $74.99
USPS Ground: $8.99
USPS Priority Mail: $14.99
USPS Express Mail: $33.99
$75.00 - $99.99
USPS Ground: FREE
USPS Priority Mail: $16.99
USPS Express Mail: $35.99
$100.00 and over
USPS Ground: FREE
USPS Priority Mail: $18.99
USPS Express Mail: $39.99
NOTE: Shipping to Hawaii and Alaska - some areas of AK and HI may take up to two weeks to arrive. Additional shipping charges may apply.
FREE Shipping Promotions
Items that qualify for free shipping are via our Standard method and apply only to orders shipped within the USA.
*Oversized items, direct from artist/manufacturer, such as crib bedding and custom orders, may not qualify for free shipping. This information is contained within the items descriptions.
We are happy to ship to APO/AP addresses but cannot guarantee arrival times. Please allow extra time for shipping.
Jaminga does ship internationally. International Orders may take up to an additional week to process. We ship via USPS International Mail. USPS is economical and has short transit times. We ship internationally by weight. Contact us for International Shipping Rates, prior to placing your order. We will send you a shipping quote.
If you place an order without requesting a shipping quote, we will email one prior to processing. If you do not respond to our quote, we will ship the available items, at the most inexpensive rate. Note that items shipping directly from artists will incur additional fees, and you will be charged accordingly. Any additional fees charged by the customer's country, or any shipping carrier, are the responsibility of the customer. Additionally, Jaminga is not responsible for, nor will we replace items lost in the mail, when shipping internationally. On most orders, the customer has an option of shipping with insurance, when we provide the quote. If the package is insured, it is the customer's responsibility to track and claim. Note shipping transit times are estimates only and may vary from region to region.
NOTE: International Orders do not qualify for any free shipping promotions.
We provide a delivery confirmation number for each order. If your delivery location is not secure and you require a signature confirmation, please let us know prior to shipping. It is important to provide an accurate shipping address, as we are not responsible for any lost package that is confirmed as delivered per the postal carrier. Additionally if a package is returned to sender, the customer is responsible for the cost to reship the order.
Many of our artists are happy to create custom orders. Custom Orders must be pre-paid at order time. We will send you an order confirmation email, as well as a status-email and a shipping confirmation.
When we are out-of-stock or have an item on backorder, it is usually indicated on the website. If it's not the customer will be contacted, via email, with the estimated arrival timeframe.
Most items on backorder have an estimated arrival date posted on the website. If there is no date provided, please email us for an estimate. Backorder dates are estimates only (items may come-in sooner or be delayed). Backordered items under $50 are charged when they are shipped. Backordered items OVER $50 are charged at order time.
Jaminga is happy to accommodate purchases through our layaway plan. Contact us for details.
We accept all major credit cards: Visa, MasterCard, and Discover. We also accept PayPal. We do not accept personal checks or money orders, however we do offer PayPal's eCheck feature. We apologize, but we no longer accept American Express.
We offer a free gift message with every order, that is completed during checkout. We offer gift wrap in lovely organza bags that add a special touch to your order. Some items may not qualify for gift wrap, and in those cases, the gift wrap will be removed from the order prior to order processing.
No Sales Tax
You'll never spend a penny in sales tax at Jaminga.
No Hassle Return Policy
We offer a 100% Satisfaction Guarantee. We know you will love your order, but if you are not pleased with your purchase, you may return stocked items for a refund, exchange or store credit, within 14 days. If the return is due to a defect, we will pay the return shipping charges. Otherwise, return shipping charges are the customer's responsibility.
Custom items and items shipping directly from our artists can be returned for an exchange or store credit, and will incur a 30% restocking fee. Crib Sets and individual pieces (bumpers and crib skirts) are Final Sales and can't be returned, but can be canceled within 3 days of order placement, for a full refund.
All returned items must be unused, unwashed, with tags, in the original packaging. Returns take up to 30 days to process. All returns require an RMA number. Send us an email, at email@example.com, and we will promptly issue the RMA# and provide you with instructions. Our return address is different than the address on your order. Returns sent to the wrong address and/or without an RMA# will not be accepted and returned at the customer¿s expense.
We are a small, family business and remain flexible with returns for special circumstances.